Makamba touts for innovation in travel agency

The Deputy Minister for Science and Technology, Mr January Makamba Travel agents are of crucial importance in the national economy and therefore they should get the support they deserve to continue serving the hospitality industry.

The Deputy Minister for Science and Technology, Mr January Makamba (pictured) has described the sub-sector as the catalyst of travel and tourism industry, saying in today’s world if one capitalised on the use of available data to provoke people to travel may succeed.

“A smart innovator need to interpret data available on Google or phones to map out a wouldbe- travel behaviour and offers a nice holiday package to him,” Mr Makamba said when gracing the 10 years of Amadeus East Africa in Tanzania, over the weekend.

He said travel agents in Tanzania have a number of opportunities if they interpret data even for no-show at the airport. Mr Makamba said by partnering with companies like Amadeus East Africa, the travel agents could come up with a better solution for Tanzania market for travelling and tourism.

Amadeus East Africa, Country Manager-Tanzania, Renatus Kyakalaba said some solutions the company created in its 10-year existence in the country include text message notification for flights cancellation or delays.

“The text message has been received well by airlines and travel agents, it cut costs and reach many at a go instead of calling each passenger in case of delays or cancelations,” Mr Kyakalaba said. 

Amadeus, the world leading supplier of IT solutions for bookings, is structured around two areas of global distribution system and its IT solutions business area.

The country manager said the company acts as an international network for providing search, pricing, booking, ticketing and other processing services in real-time to travel providers and travel agencies.

The Amadeus group, which processed 850 million billable travel transactions in 2010, services customers including airlines, hotels, tour operators, insurers, car rental and railway companies, ferry and cruise lines, travel agencies and individual travelers directly. 

As of December 2010, over 90,000 travel agencies worldwide used the Amadeus system and 58,000 airline sales offices use it as their internal sales and reservations system.
Source: Daily News reported from Dar es Salaam, Tanzania

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