NBC introduces customers' hotlines service

National Bank of Commerce (NBC) has launched hotlines service across several of its branches in a bid to further provide exceptional banking services to its customers. 

The newly introduced service will be used by the bank customers when visiting the branches across the country.

The launch was held at NBC’s flagship branch, Corporate Branch, located along the corner of Azikiwe Street and Sokoine Drive in Dar es Salaam at the weekend. 

Speaking during the official launching, NBC’s Chief Operating Officer, Maharage Chande said that the bank opened more rooms for its customers to enjoy the banking services offered by the NBC through its 52 branches countywide.

“We centre our customers on everything that we do and as such it is important that we offer exceptional service, in order to meet their expectations.

“We know that our customers may sometimes have queries, which may need clarification and this initiative will provide them with an alternative to channel their queries,” he added.

The bank launched the initiative across eight branches namely, Morogoro, Tunduma, Nyanza, Shinyanga, Mbeya, Karatu, Zanzibar and Corporate, with the aim to enhance customer service by collecting customer feedbacks.

Chande further noted that customers could use the hotlines to provide suggestions and compliments, deliver complaints or have their queries answered. 

He explained further that the lines were directly connected to the bank’s contact centre, where agents work round the clock to answer customer queries.

On her part, the NBC Head of Customer Experience Jane Dogani said; “we highly value our customer’s feedback and as such we use every opportunity availed to us to collect more, so we work towards improving different areas which may need improvement so that we can meet our customer’s expectations.
Source: Daily News, reported from Dar es Salaam, Tanzania
Share on Google Plus

About Abduel Elinaza

This is a short description in the author block about the author. You edit it by entering text in the "Biographical Info" field in the user admin panel.