Tanzanians will soon be able to resolve
some commercial disputes through the internet, under a system known as
iResolve, thus saving unnecessary costs in settling complaints.
The iResolve would simply be accessed
via internet where complainants are to file cases and let the company
behind the idea to solve the disputes on their behalf.
The Resolution Experts Managing
Director, Ms Madeline Kimei, said the companies - especially service
providers - would be members of the iResolve and once a complaint is
filed it would be channelled to the respective firm for solving.
"There are no charges for the
complainants but members will foot the costs," Ms Madeline, who is the
company founder, said, "the idea is to solve whatever dispute to the
benefit of both parties."
The founder, a masters of law graduate,
said the service would be ready before this year's end to bring in a new
era of solving dispute through friendly internet protocol.
Ms Madeline, who established her company
last September and a member of Tanzania Institute of Arbitration, said
most of the commercial cases filed at main stream courts could be solved
through arbitration and mediation at a short period.
The idea of introducing iResolve based
on the fact that arbitrating should be at short period, saving
unnecessary costs and easing modus operandi.
Ms Madeline hinted that it's time for
commercial dispute to be solved through arbitration procedure, to ease
case congestion at courts but also cutting costs as mediation process
takes shorter time than court proceedings.
"In choosing arbitration, the
parties opt for a private dispute resolution procedure instead of going
to court," Ms Madeline said.
Speaking at her recent China-Africa
Young Legal Professionals Exchange Programme and Dispute Resolution
Mechanism in Beijing and Shanghai, Ms Madeline said the programme was
undeniably the most incredible experience.
"China set up a dispute
solving mechanism between them and Africa," Ms Madeline said.
She was appointed a signatory for the
joint mechanisms. Resolution Experts, a dispute resolution firm, is the
only of its kind to stand alone in the country as many such companies
are wings of law firms.
The challenge the firm faced is
unawareness of the arbitration procedures in the country's commercial
airspace, which is common practice in the west and now in China for the
last 10 years.
Source: Daily News, reported from Dar es Salaam, Tanzania
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