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| Mr Rugimban |
Irked by the situation the Kinondoni District
Commissioner, Mr Jordan Rugimbana, has called for stern legal action against
the offending companies.
Mr Rugimbana said that most of the time customers are
flooded with text messages from telecommunication companies most of which are
unwanted and are often misleading.
"You find that a customer receives a message
demanding him to recharge his account with a promise that his credit would be
doubled but nothing happens after recharging," he said.
He added that some
advertisements proclaim free mobile transaction while the reality is that they
are charged.
The District Commissioner was giving his remarks
during a telecommunication customer user's workshop to Kinondoni residents in
Dar es Salaam on Thursday.
He said that some of the telecommunication companies
offered poor services sometimes failing to respond when customers call asking
for help.
"Sometimes a customer is arbitrarily charged in
connection with services they never demanded. Customers subscribe automatically
to services they do not need at all," he added.
What makes things worse in
the operations of these mobile phone companies is lack of seriousness in saving
time, the DC says.
He is concerned that a customer is forced to listen to
a piece of music that he or she may not need before he or she gets a reply.
He
cautioned also on the consequence of building communication towers near
residential areas saying that residents are worried that maybe the towers may
have a detrimental impact on their health.
He added that such residents may not be sure if there
are permits from National Environmental Management Council (NEMC) and that the
towers do not emit dangerous emissions.
Mr Rugimbana showed concern over
unregistered mobile phone numbers that remain in operation. He added that
numbers are most likely to be used by criminals when planning their forays.
Source: The Daily News, www.dailynews.co.tz, reported by Ashery Mkama in Dar es Salaam
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