Bank clients to enjoy services from comfort of their homes

Barclays Bank Tanzania customers now have the option of accessing account statements by mail through the bank’s newly electronic statement (e-statement) delivery service.

The bank’s head of retail products and channel, Mr Ray Kaijage told The Citizen at the weekend that this is a free cost, value-added service that brings customers a new level of convenience and security.

“Through this service will be provided to all account holders and corporate customers who choose to subscribe to the service while at their homes. Statements can be viewed and saved on a customer’s computer, mobile phone or printed if a hard copy is needed,” he said over the weekend when announcing the 12 winners of the Barclays Premier League promotion in Dar es Salaam.

Mr Kaijage noted that e-statement it  is a powerful proposition, which is going to communicate its value and push it to clients, adding that is more environmentally friendly because the process uses less paper and energy to deliver.

The banker stated that the programme allows customers to receive notifications via e-mail when monthly statements are available electronically through Barclays Web Banking, where they can view their last 12 monthly statements and access check images.

He pointed out that the statement will be emailed to the client daily, weekly, fortnightly, monthly, quarterly, semi-annually or annually.

This service adds immensely to the customers’ convenience of staying in touch with their bank account 24/7 anywhere in the country as well as in the world.

“Currently, through this service we are able to see a customer doing transactions to his/her account, meaning that the customer can manage finance online at any time, day or night,” he added.

He explained that Barclays is looking forward to give the convenience of banking to its clients.With just a touch of a button the customer can obtain real-time updates on account balances, deposits and withdrawals with multi-layered security protocols.

Source: The Citizen,thecitizen.co.tz, reported by Victor Karega

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