Tanzania's trade dispute settlement to go online

Tanzanians will soon be able to resolve some commercial disputes through the internet, under a system known as iResolve, thus saving unnecessary costs in settling complaints.

The iResolve would simply be accessed via internet where complainants are to file cases and let the company behind the idea to solve the disputes on their behalf.

The Resolution Experts Managing Director, Ms Madeline Kimei, said the companies - especially service providers - would be members of the iResolve and once a complaint is filed it would be channelled to the respective firm for solving.

"There are no charges for the complainants but members will foot the costs," Ms Madeline, who is the company founder, said, "the idea is to solve whatever dispute to the benefit of both parties."

The founder, a masters of law graduate, said the service would be ready before this year's end to bring in a new era of solving dispute through friendly internet protocol.

Ms Madeline, who established her company last September and a member of Tanzania Institute of Arbitration, said most of the commercial cases filed at main stream courts could be solved through arbitration and mediation at a short period.

The idea of introducing iResolve based on the fact that arbitrating should be at short period, saving unnecessary costs and easing modus operandi.

Ms Madeline hinted that it's time for commercial dispute to be solved through arbitration procedure, to ease case congestion at courts but also cutting costs as mediation process takes shorter time than court proceedings. 

"In choosing arbitration, the parties opt for a private dispute resolution procedure instead of going to court," Ms Madeline said.

Speaking at her recent China-Africa Young Legal Professionals Exchange Programme and Dispute Resolution Mechanism in Beijing and Shanghai, Ms Madeline said the programme was undeniably the most incredible experience. 

"China set up a dispute solving mechanism between them and Africa," Ms Madeline said.

She was appointed a signatory for the joint mechanisms. Resolution Experts, a dispute resolution firm, is the only of its kind to stand alone in the country as many such companies are wings of law firms.

The challenge the firm faced is unawareness of the arbitration procedures in the country's commercial airspace, which is common practice in the west and now in China for the last 10 years. 
Source: Daily News, reported from Dar es Salaam, Tanzania
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