Tigo launches electronic machine

Tigo Tanzania has launched automated machines (pictured) that will enable its customers to receive and dispose cash, pay bills, recharge their accounts and purchase or replace lost SIM cards at any time of night or day.

Speaking at a brief function on Wednesday Tigo General Manager, Mr Diego Gutierrez, said the machines called `Tigo Matic,’ will give customers, both holders of prepaid and postpaid accounts, a round-the-clock access to services provided by the mobile phone company.

“There will be no unnecessary queuing by customers to access services from Tigo shops and points of sale as these machines will provide a self-service option for customers to do such transactions,” Mr Gutierrez said.

He said that no fresh registration would be required by existing Tigo customers to use the machines. 

Describing how the machines work, Mr Gutierrez said Tigo matic machines are self-help gadgets similar to bank ATMs on which customers can perform a range of transactions independent of support from a bank’s staff.

With a countrywide reach of over six million subscribers, Mr Gutierrez said the machines would be rolled out in phases starting with various sites in Dar es Salaam and expanding to other regions next year.

The machines will be located in crowded public areas such as super-markets, bus stops, streets, sporting grounds and hospitals.
Source: Daily News, reported by Masembe Tambwe from Dar es Salaam, Tanzania

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